We now have a cancellation policy in place that will allow you one exemption (as we know and understand that emergency do happen). After that if you do not cancel, re-schedule, or adjust your appointment before 48 hours it will then be required for you to leave a 50% non-transferable, non-refundable deposit in order to book any future services with us. We want thank each and every one of our clients that have been so loyal and supportive LOVE - Viva Glam Girls